Our Client Testimonials

A selection of some of our recent client testimonials:

A-Plant

A Plant are one of the largest non-operated equipment rental companies in the world, with over 200 depots throughout the UK.

“We have worked with MCS for over 20 years and in that time their hire software and support have played a pivotal role in our company's success. They have helped us to gain control and visibility or our critical business operations and enabled us to adapt in an increasingly complex market."

Andy Wortley, IT Director, A-Plant

Al Mahroos (Salwa Equipment Rental)

Al Mahroos (Salwa Equipment Rental) supplies plant rental such as access, excavators and compressors as well as selling used rental equipment and project works across Bahrain.

“Salwa Equipment Rental is committed to providing exceptional customer service with a high degree of transparency. MCS-rm met all our business requirements and it gave us the flexibility we needed to maintain high levels of professionalism in the supply of quality rental equipment. It will help us serve our customers more effectively and continue to build loyalty."

Talal Al Mahroos, Marketing Manager, Al Mahroos (Salwa Equipment Rental)

Baldwins Crane Hire Ltd

The Baldwins name has been associated with the Crane Industry since 1957 when it operated as a private partnership in crane hire and industrial removals. Today, the company is a major lifting force in the UK, with cranes ranging from 7 to 1000 Tonne.

“Keeping our financial affairs in order is very important to us and MCS-rm has made light work of our credit and invoicing needs. With MCS-rm we now have comprehensive tracking of all our jobs, instant credit control and seamless integration to our Sage Accounts package. The automated processes have streamlined our month end invoicing and given us substantial print cost savings."

Lorraine Baldwin, Company Secretary, Baldwins Crane Hire Ltd

Banner Plant

Banner Plant has an established reputation in hire and sales and offers a diverse range of products and services, which include temporary toilets and accommodation, plant and power tools, booms and scissor lift access platforms and Air Force equipment.

“MCS-rm coordinates all our hire transactions and, above all, offers us a real-time view of our assets along with the ability to analyse their performance. Not only does it offer us value for money but we have made instant time savings and improved our productivity in the short-term and profit margins in the long-term. As our company continues to grow, we are certain that the MCS software solution will scale with our expansion plans and help us nurture closer supplier and customer relationships."

Lee Roberts, Chief Accountant, Banner Plant

CBL

CBL (Clive Barford Ltd) hire and sell plant and machinery to the construction industry.

“MCS-Insitu has been CBL's chosen hire management solution for over 15 years, and the software has been upgraded as MCS has developed the system and improved functionality.  MCS has also managed the installation of some new servers, this has lead to massive time savings, reducing our month end close down from 5 to 2 hours. We are very pleased with the way everything is handled."

David Butler, Regional Director, CBL

Challenger Site Services

Challenger Site Services is a family run business providing portable toilets and similar sanitation services throughout North-West England.

“Using MCS-rm as our hire management system has allowed us to increase the levels of customer service we provide, enabling us to work with our customers in ways that other suppliers cannot.

The main benefit of MCS-rm in comparison to other systems is that you feel it has been changed and adapted to suit your business, as opposed to your business having to change and adapt to the system.

From producing contracts, invoices and purchase orders to managing accounts, repairs, transport scheduling and customer relationship management, MCS has transformed the way in which our company operates.”

Robert Allen, Operations Manager, Challenger Site Services

Chertsey Plant Hire Ltd

Chertsey Plant Hire Ltd have been serving the Building & Civil Engineering Industry since 1971.

“MCS’ long established reputation, combined with its continued investment in product development, was a major contributing factor to us purchasing a Windows based solution. MCS-rm has been a beneficial move for Chertsey Plant Hire - one I wish we had made earlier. Not only is the system intuitive but data manipulation is so easy.”

Gary Balle, General Manager, Chertsey Plant Hire Ltd

Clee Hill Plant Ltd

Clee Hill is the largest independent compaction and surface dressing plant hire company in the UK. They have 8 depots across the country and are committed to providing their customers with value for money, quality hire products and a highly knowledgeable service.

“We have worked with MCS for a number of years and have been impressed by their commitment to innovation and their many years of experience in developing and supplying hire management solutions to plant and tool hirers. They are regarded as an industry standard for software and this was one of the main reasons why, when we were looking to modernise our IT infrastructure, MCS were the natural choice.

The MCS-rm system is an all-in-one solution that coordinates all our hire processes and improves efficiency across the whole group by eliminating the paper-based bottlenecks that occurred when we had a decentralised model of information processing; separate depots collated their hire records manually and then sent them onto Head Office to be inputted into one central system.

We are eagerly anticipating the implementation of the MCS-rm software to reap all the business rewards it promises, as well as deploying the latest MCS integrated technologies to streamline communications and completely transform the way we run our business.”

David Hargreaves, Managing Director, Clee Hill Plant Ltd

Complete Plant Hire

Complete Plant Hire is a family-run plant, tool and machinery hire business based in the South East and caters for DIY enthusiasts, utility companies and construction businesses. It has knowledgeable staff that have more than 30 years of experience in the rental industry.

“With its best of breed rental software, MCS takes care of all our hardware and software demands and allows us to source all our hire data at a touch of a button. I can highly recommend them as a first class IT supplier.

Part of the key to running a successful hire business is cultivating strong supplier networks and I have a great mutual respect for all the MCS staff and therefore have a fantastic working relationship with them. What's more, MCS is a leading supplier of hire software, with a very reliable and cost effective solution, and I feel safe in the knowledge that they will be fully committed to serving the rental market for a long time to come.

Their software addresses all areas of our business. It creates all the contracts as well as the delivery and collection tickets and stores vital specifications, for instance, vibration levels. We use it as a comprehensive accounts package for invoicing and credit control. It features some impressive reports, from which I can calculate the utilisation, profitability and location of each rental item.

In a capital-orientated business such as ours, it is vital to know where an asset is and how much revenue it has made. The MCS system offers full asset traceability showing an accurate picture of what's on hire, what's available and what's in the Workshop at any given point in time.

We run our plant and machinery like a car fleet so the MCS system creates a service program for each piece of machinery enabling us to calculate the cost of each item of equipment. This in turn has helped us increase our overall efficiently and we have won prestigious hire industry awards as a result.”

Paul Gaitely, Commercial Director, Complete Plant Hire

Crestchic

Crestchic are international leaders in load testing solutions. With 2 depots in the UK, they design, manufacture and rent out loadbanks to a range of customers, primarily in the oil and gas, marine and power generation sectors. They also have a number of international partnerships in Germany, France and others scattered further afield.

“Ultimately our goal is to improve the service we provide to our customers. The MCS-rm .NET software has enhanced visibility of all our global financial transactions and supports our ambitious future growth plans. We particularly like the multi-currency system in MCS-rm that handles the complexities of transactions and reporting in different currencies. Its contemporary user-interface and many management reports make it very easy to use. As a result of upgrading, we have achieved more efficient month-end procedures and highly accurate invoicing.

MCS couldn't have been more helpful in assisting us with the upgrade. The long term benefits include enhanced business agility and we are now considering bringing our other subsidiaries onboard to help streamline our entire international business.”

Chris Caldwell, Divisional Rental Manager, Crestchic

De Wit Aggregaten B.V.

De Wit Aggregaten B.V rents out generators and associated devices such as distribution boxes, cables and fuel tanks to its Dutch customers. They also manufacture rental sets and produce super silenced canopies.

“We bought MCS-rm to streamline, automate and centralise our rental assets and information. It has delivered real returns, including coordinating and maintaining all our equipment and calculating our KPIs on asset utilisation, to give us a better insight into changing market conditions. MCS-rm’s ability to handle all our invoicing and accounting requirements has led to increased productivity levels, time savings and a reduction in errors. Furthermore, we no longer have to search manually for critical information and as a result we have improved our overall performance levels and provided a better service to our customers.”

Leo de Wit, CFO, De Wit Aggregaten B.V.

Gibbon Equipment Hire Ltd

Gibbon Equipment Hire is a family owned company, trading for over 30 years and supplies tools, plant and site accommodation for hire to clients in Wales, the Midlands and the South West.

“The MCS-rm system needs to operate all day every day without fail and provides the bedrock on which our customer relationships are based. It controls an asset register of over 10,000 individually numbered items of plant; generates contracts and invoices and manages all aspects of the hire process. We recognise that MCS is a company with an impeccable track record, a great deal of experience in the rental industry and has considerable technical knowledge that we can call upon for a whole manner of IT issues.”

Chris Gibbon, Director, Gibbon Equipment Hire Ltd

First Response Site Services Ltd

First Response Site Services Ltd has been serving the construction hire industry since 2003.

“We initially used the MCS Unix system, but opted to migrate to the Windows-based MCS-rm software due to its ease of use, combined with its scope of functionality. We now use MCS-rm for all of our mission critical processes. This includes Accounts, Asset Management, Sales Invoicing, Purchase/Rehire Order Processing and our most recent addition - Mobile PDA for deliveries/collections.

The MCS support team are both knowledgeable and helpful, this combined with the software itself is why we recommend MCS as a good choice when selecting a hire software solution provider.”

David Blundell, Managing Director, First Response Site Services Ltd

Greenplant.

Greenplant., an independently owned plant and tool hire company, has grown rapidly since its formation in 2001. Based in Wheatley, Oxfordshire, today the company has 14 employees and hires equipment ranging from cordless drills to 20-ton excavators.

“The software and services provided by MCS make us feel as if the whole of the company is focused on our business. With their industry experience, MCS staff know exactly what challenges are facing our company and can give valuable advice. As we’ve grown, we’ve come to rely even more on the critical business information provided by the management reports available in the MCS-rm and Financials software.”

Steve Bowley, Operations Director, Greenplant.

Hartley Hire

Hartley Hire is a family run business with 5 depots predominantly covering North Lancashire and the South Lakes. Started in the 1960s, it supplies hire equipment for the home, garden and trade and its range covers small battery powered drills up to 6 ton dumpers and almost everything in between.

“We have always been very impressed with the way the MCS system handles and manages our entire business. It takes care of all the paperwork and makes inroads into improving overall efficiency as well as providing total transparency in the way we track our stock. It's always reliable and the chief benefit is that it is so stable that we rarely ever have to speak to MCS!”

Phil Austin, Director, Hartley Hire

Hornchurch Hire and Sales

Hornchurch Hire and Sales are specialists in small plant and tool hire to a local client base around the Hornchurch, Essex area.

“We have been using the MCS systems for many years and it manages all our hire contracts, customer cash and ledger accounts, invoicing and depreciation calculations, whilst keeping a close eye on all our equipment. As a result of all these automated transactions, we have increased productivity, have new safe guarding measures in place and a consistent record of all our hire, account and customer data, past, present and future.”

Barry Handscombe, Director, Hornchurch Hire and Sales

MTS Nationwide Ltd

MTS are Northern England's largest hirer of Skidsteer and tracked loaders. They also carry a number of attachments, such as snow clearing machinery. They are a designated training ground, and in addition offer Tig, Mig and diesel welding equipment as well as safety equipment, workwear and janitorial supplies. They have been in the business for over 20 years and supply the major engineering industries.

“We decided that it was time to move our hire business plus parts, sales, stock and workshop onto the modern MCS-rm platform. We knew that the stacks of knowledge and expertise in the MCS business would mean that everything would be planned methodically and its modular appeal meant we could expand our usage of the system when desired. It had all the functionality that we regularly used and we bought the end to end solution safe in the knowledge that MCS would be the complete solution provider.”

Tony Miles, Finance Director, MTS Nationwide Ltd

Namsang Chakkol Co. Ltd

Namsang specialise in the rental of generators, air compressors and welders. Based in Thailand, Namsang have an equipment inventory of over 750 rental items which is coordinated across 5 depots.

“We are now using MCS-rm to manage all our day to day rental transactions and after only a few months we have started to reap some of the amazing benefits. MCS-rm has provided us with detailed business insight by extracting useful information and management reports and has led to an overall improvement in our operational efficiency and productivity.”

Santi Temkulkiat, Vice President, Namsang Chakkol Co. Ltd

Pluscrates Ltd

Pluscrates is the fastest growing provider of returnable transit packing, containers and consumables in the UK.

“Our decision to go with MCS' hire software was mainly due to the integration of bolt on technologies that will bring us real business benefits. We are working towards a paperless office and the MCS solution has taken us one step further with electronic delivery notes and PODs which share information directly with the core hire database.”

Neil McGuigan, Managing Director, Pluscrates Ltd

Premier Plant and Tool Hire Ltd

Premier Plant and Tool Hire is a large independent plant and tool hire company that serves Leicester and the East Midlands. It has a fleet of more than 190 pieces of equipment and 3 showrooms.

“MCS-rm is a great hire software solution, with the support and service offered by the MCS team being exceptional.

We’ve been using MCS for a long time now. It was an easy decision to upgrade to its latest MCS-rm software which is really user-friendly and has saved us so much time.

We have expanded our use of the system which we now rely on heavily.”

Chris White, IT Manager, Premier Plant and Tool Hire

SafetyLiftinGear.com

SafetyLiftinGear.com was established in 1994 and provide a range of lifting, materials handling and height safety products. They are based in the Bristol area.

“Our previous software solution was becoming very unstable so we made the decision to go for the easy to use MCS-rm, with its powerful integrated CRM application. This move will help us continue to expand the SafetyLiftinGear.com brand and improve staff productivity and ultimately customer service. We were also impressed with MCS’ professional approach, their depth of expertise and long-term commitment to broaden and advance their hire management solution.

The software offers fantastic flexibility; it gives us greater business reporting and analysis; full traceability of stock and hire transactions and a seamless real-time link to our Sage accountancy package.”

Robin Kidner, System Manager, SafetyLiftinGear.com

Tardis Environmental

Tardis Environmental hire portable chemical toilets and offer a number of services linked to the construction and events markets. They operate a fairly large fleet of vehicles ranging from 3.5 ton vans up to arcticulated HGVs. They also provide a number of hire items from water bowsers to waste tanks.

“We chose MCS because we wanted a hire management system that could handle our increasingly complex driver scheduling requirements. One that could also cope with our on-going expansion and control our growing multi-depot relationships. MCS-rm offers everything we are looking for in a modern, easy-to-operate hire management package.”

Robin Boydon, Operations Director, Tardis Environmental UK Ltd

TGLynes

TGLynes are involved in the hiring of plant and the distribution of materials to the mechanical services, heating, plumbing and air movement sectors across the south east of England. They have a head office, main distribution operation and plant hire facility in Enfield.

“The MCS-rm software has been extensively used in our hire depot for a number of years and as far as I know no software supplier can offer a clearer system. It's been great to observe how the software has evolved and met the changing needs of our business. We have implemented regular upgrades so we can make full use of new functionality and software refinements as they become available. In addition, the MCS customer service and support is pitched at just the right level and would be hard to beat. The MCS ‘How To’ video’s are always accessible on their Customer Web Portal and incredibly informative as a self-teaching tool as well as helping new staff get up to speed more quickly.”

Bob Jarvis, Business Development Manager, TGLynes

Universal Access & Power Plant Ltd

Since 1981, Universal Hire & Sales has been providing Aluminium Tower Access equipment and small Plant and Tools for hire and sale, as well as offering their expertise and friendly service, to a number of commercial, industrial, construction and DIY customers in the Oxford area.

“We invested in MCS-rm because we knew it would increase the efficiency and productivity of our hire business and make our working lives easier! MCS is a trusted and well respected supplier in the hire industry and the software solution they offer is a good all round package with great versatility. We also liked MCS' consultative approach, complemented by the fact that we could get an all-inclusive hire management solution that fulfils our IT and technology requirements.”

Wayne Davie, Financial Director, Universal Access & Power Plant Ltd

Wall to Wall Communications Ltd

Established in 1979, Wall to Wall Communications Ltd is one of the UK's leading independent two-way radio equipment suppliers, offering short-term and long-term radio hire and associated accessories for festivals, conferences, construction sites and television productions etc.

“After meeting MCS, we saw that they could combine a strong track record of delivering software solutions supported by successful references and modern, progressive software that ticked our technology wish-list. We were impressed with their can-do attitude and comprehensive support options, while the software offered a wealth of functionality.

We selected the solution based on the strength of its CRM database, ability to track serialised equipment and its extensive reporting capabilities.

Now almost everybody in the company has some sort of contact with the MCS-rm system, from sales and hire, to despatch, repairs and finance. We are pleased to report that almost straight away we could see improvements in our customer account management and have achieved tighter quality control. MCS-rm has completely streamlined our previous manual processes.”

Charlotte Rich, Office Manager, Wall to Wall Communications Ltd

MCS Global Ltd

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