What's your track record?
In 1983, we developed a hire software solution, called Insitu, that revolutionised the industry. It automated procedures, controlled costs, managed assets and co-ordinated contract and customer information in an unprecedented way.
We have continued to build on this success. Today we offer our world-beating MCS-rm hire software solution.
Who would be a typical customer?
It's hard to define a 'typical' customer. They could range from a local hire business with a single branch to some of the biggest names in plant & tool hire, many of whom have built their business on MCS. In fact it is safe to say that if you specialise in hire or rental in any sector we have business solutions that are guaranteed to offer you sustained competitive advantage in your niche market.
What extra value do you deliver?
We work with your staff to understand your processes, challenges and key drivers and your technical, operational and end user needs. We partner with our customers to build long-term successful relationships that ensure you gain maximum leverage from your technology investment. Our combined industry knowledge of over 100 years ensures your peace of mind and results in a solution that makes your business more efficient, competitive and profitable.
As well as product excellence, MCS customers benefit from reassuringly professional training, support and service. We offer a guaranteed helpdesk response and the following resources:
- Access to the Independent User Group
The bi-annual meetings of the independent user group offer an interactive forum for customers to meet each other to discuss new developments and suggest features for inclusion in future software releases.
- Quarterly e-Newsletter
Designed to keep you aware of the very latest development, our regular newsletter is a vital business tool. It contains information on software features, user tips, training courses etc.
- Free Customer Training
Throughout the year, MCS offers free training and gives customers a chance to discuss and evaluate current software functionality via interactive webcasts and face-to-face special interest groups.
- MCS Customer Club
A password protected online resource provides you with exclusive 'round the clock' access to MCS information and support. New and relevant information is regularly updated and includes: latest product features, services, pricing, account information, product information, special offers and training courses. The Customer Club also allows you to log and track all support calls and gain access to the online Knowledgebase which supplies possible solutions to technical queries.