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MCS announces groundbreaking new version of its Customer Web Portal application

MCS, the leading rental management solutions specialist, has announced the release of its latest, upgraded, version of MCS-web, the company’s Customer Web Portal application.

MCS-web is a new breed of portal technology specifically designed for the rental market. It enables rental companies to create, manage and deploy a secure, password-controlled extranet site that offers product catalogue and contract information to rental company customers 24/7. It allows rental customers to resolve queries, raise on-hire and off-hire requests, obtain quotes and place rental orders and much more.

In today’s tough economic climate, the deployment of customer web portals is increasingly becoming a necessity for hire companies seeking to deliver a more cost-effective service that adds value to customer relationships, enhances business performance and differentiates them from their competitors.

The benefits are huge. For the hire company, a customer web portal boosts top line revenue by increasing sales to existing customers and attracting and nurturing new customers.  As an improved customer service, a customer web portal will not only strengthen customer loyalty but also increase efficiency and productivity, and reduce administrative costs.

For the hiring customer, a web portal provides secure, anytime access to a customised and personalised online space that puts them in control of all their hire operations. It provides access to all the customer’s hire and contract information including invoice history, quotations and product information not to mention critical health & safety information.

“This latest version of MCS-web is the result of an on-going programme of innovation and improvement by MCS intended to deliver consistently superior functionality based on the very latest technology,” confirmed Mark Nolan, Product Development Director at MCS. “It will keep us ahead of the game and deliver all the performance and functionality demanded by the rental industry.”

One of the key areas where customers will notice improvements is within the rental company’s on-line product catalogue. With the latest version of MCS-web, items can be displayed with more detailed descriptions and images as well as with improved product specifications and the addition of associated linked documents such as safety certificates and operating instructions.

Rental customers also benefit from a quick and easy ordering option via the convenient new ‘Hire Now’ button associated with each product or accessory. This improved feature automatically generates the contract and sends a confirmation email to both the rental company and the rental customer. This not only reduces administration for the rental company but represents a valuable time, labour and money-saving function.

Other new capabilities include the online administration of off-hire requests, access to online proof of deliveries, a customer ‘agreed rates’ page and the ability to create and display customised reports for individual customers. 

“Our latest version of MCS-web is the most advanced Customer Web Portal software available for rental companies today,” concluded  Mark Nolan. “It offers a comprehensive online experience that improves efficiency, enhances customer service, strengthens customer relationships and ultimately increases revenue for the rental company. This makes it critical for rental companies in these tough times where customer loyalty is vital in maintaining profitability.”

The updated version of MCS-web is available from MCS now. For further information or for a demonstration, contact MCS on 01628 828 800 or email moreinfo@mcs.co.uk.

If you are interested in knowing more you can call MCS on +44 (0) 1628 828000 for further information.

About MCS
For over 25 years, MCS has designed, developed and delivered innovative software solutions for a wide spectrum of organisations within the hire industry.

Today, its range of products and services continue to be at the forefront of technological advancements – growing and evolving with a demanding and ever-changing market. 

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MCS announces groundbreaking new version of its Customer Web Portal application

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