Extraordinary customer service

Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need from you 24/7.

Leading the way

Blaze the trail with
better customer service

Providing your customers with 24/7, quick and easy access to information, reports, certifications, instructions and more. All the while freeing up your time to focus on business growth and development.

Information

Pro-active and
time saving processes

Share regular copy invoices, statements and PoD to customers on demand whilst also letting your customers find their information without you having to act on it.

Competitive

Upstage your competition

With Customer Portals being in high demand and a key factor in winning tenders, you can lead the way and take a step ahead of your competition.

mcs customer portal testimonial
Giving customers easy access to information saves us a huge amount of time. They can simply drill down to the signed proofs of delivery, collection notes, and so on relating to each one of the lines to access a full audit trail, without having to call us.

Pluscrates

Additional features

Building customer loyalty and reduce costs

With improved access to documents, reports and other information that your customers need 24/7, you are able to increase trust and build upon a strong relationship with your clients. The online portal also means you can drastically cut the amount of paper-based documents, helping you reach the goal of paperless processes. The MCS Customer Portal lets your customers view:

  • Equipment on hire
  • Contracts
  • Equipment certificates and operating instructions
  • Signed Proof of Deliveries
  • Invoices and invoice calculations
  • Personalised reports
  • Physical locations of equipment and meter readings using satellite trackers
  • Annual expenditure

Utmost convenience

Made with a responsive design, the Customer Portal can be clearly viewed on any device, making the Customer Portal even easier and convenient. The Portal is also a hub for customer activity, where they'll be able to:

  • View and update contact information, add new contacts and manage password changes for their organisation
  • Raise off-hire requests to end the billing period and initiate the equipment collection
  • Search for contracts by site, order number or delivery dates
  • Download information to excel documents
  • View scanned documents and damage photos attached to contracts

Personalised to you and your business

The MCS Customer Portal can be easily customised to your needs and brand style by a web designer. You can change:

  • Branding and logos
  • Colour themes
  • Graphics

Explore our software solution

Some key features within MCS-rm rental software to enhance your business.

MCS CRM

Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.
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MCS workshop

Workshop

Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
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mcs purchasing

Purchasing

Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
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dashboards

MCS Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
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electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
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documentmanagement

Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
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smartalerts

Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
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resourceplanner

MCS-rm Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
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onlineshop

MCS Online Shop

Offer your customers and prospects a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
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customerportal

MCS Customer Portal

Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need 24/7.
Learn more...

mobile tools

Mobile tools

Empower your workforce with our mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

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MCS CRM Mobile

CRM Mobile

Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
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MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
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MCS Picking Mobile

Picking Mobile

Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
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MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
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Utilisation

Cloud Solutions

Concentrate on running your rental company safe in the knowledge that your business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data
  • Fast implementation
  • A solution that is scalable
  • Data independence via an internet connection
  • Ready access to experienced IT support consultant

Get in touch

To discover how MCS-rm can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

Enquiry form