Services
Peace of mind and reliability are an essential part of the relationship MCS shares with its customers.
Our key objective is to ensure you get the most from your hire application. From proof of concept through to implementation, training and ongoing support, we partner with you every step of the way.
We offer ‘out of hours’ assistance with our MCS Customer Club and online knowledgebase – giving you self sufficiency with the provision of key information and support 24 hours a day, 7 days a week.
Consultancy
With over 25 years hire experience and combined industry knowledge of over 100 man-years; our advice and solutions give peace of mind and customer satisfaction.
We work with you to understand your business processes, pains, and key drivers before responding with sound, practical advice. We ensure the solution we put in place tackles the issues most pertinent to your business.
Customer Testimonials
"We felt that MCS would work with us in partnership, rather than imposing a solution. This was a major factor in our purchasing decision and our confidence has proved well placed."
Chris Apps, Operations Director, Hendy Group
Implementation
Our structured methodology for implementation will enable you to manage your business more effectively.
We will ensure that our solution not only fits the business requirement but will continue to be integral to your ongoing success. This is achieved by building an in-depth understanding of your needs from technical, operational and end-user levels.
This process and level of communication ensures we address the needs of your entire organisation to maximise your hire business potential.
Customer Testimonials
“It all went smoothly right from the very first run and, in fact, the MCS-rm implementation proved to be the easiest I’ve ever experienced. MCS provided excellent support throughout.”
Richard Norman, IT Manager, Addacabin
Training
We place great emphasis on training to ensure you gain the most from your hire application.
By giving your staff a thorough understanding of the hire solution, we increase not only their confidence but their ability to carry out their individual roles quickly and more efficiently.
Our initial and subsequent training programmes cover every aspect of our hire software solutions and can be tailored to suit your individual requirements.
Customer Testimonials
“Everything we have achieved with MCS has resulted in an improved operation. We are extremely happy with their support and training and look forward to many years of fruitful collaboration."
Peter Hammill, IT Director, Plant & Site Services Ltd
Support
Our support extends from the MCS hire application to operating systems, technical back up, networks, communications and hardware.
Our guaranteed responses to calls, faxes and e-mails give you peace of mind, staff confidence, and customer satisfaction.
Out of hours, our customer extranet site helps with self-sufficiency by providing you with round the clock information and advice.
Customer Testimonials
“We’ve built up a great working relationship with the MCS helpdesk, who are fantastic. I’ve always been able to contact them with any queries and they come straight back to us. I tend to use the excellent online resources available through the MCS ‘Customer Club’. But it’s good to know that help will always be there at the end of the phone should we need it.”
Susan Forbes, Credit Control Manager, Addacabin Ltd“We chose MCS-rm for its comprehensive usability and the outstanding support and training offered by the company. Overall MCS had the best package and it would provide seamless integration to Sage Line 200.”
Kirk Dobson, IT Manager, Power Plant Hire Ltd“We settled on MCS-rm because of the huge levels of support and understanding of our business issues that MCS gave us.”
Mark Diffey, Rental Director, MEMS Power Generation"We have worked with MCS for over 20 years and in that time their hire software and support have played a pivotal role in our company's success. They have helped us to gain control and visibility or our critical busness operations and enabled us to adapt in an increasingly complex market."
Andy Wortley, IT Director, A-Plant
Web conferencing
We utilise web conferencing to deliver demonstrations, support and training to multiple locations wherever in the world your business is situated. This quick and efficient method of communication can be arranged at short notice saving you time and money.
Services
• Consultancy
• Implementation
• Training
• Support
• Web conferencing
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