Customer Profile
Country: United Kingdom
Industry: Power Generator Hire
www.mems.com

Key Benefits

  • Improved customer service with better control of data, and with clearer and more organised customer communications.
  • Increased customer satisfaction by being able to accurately log and invoice operational hire times with meter readings, thus avoiding queries.
  • Minimised financial risk with reports highlighting critical factors such as accounts that have reached or passed their credit limit.
  • Increased productivity through the widespread automation of processes, so that employees can make better use of their time.

The Challenge

MEMS began to realise that the old operation’s management systems were not up to the job of co-ordinating the logistics of an increasingly complex business and sought a new system to manage its hire process.

The Solution

MEMs chose MCS-rm because of the strength of its Sage integration and the hire knowledge within the company. The functions chosen by MEMS included Hire and Sales management, Transport Manager, Workshop & Maintenance, Report Writer, Proof of Delivery and CRM.

Ease of use

The MCS solution is easy to use and allows the two systems to share information. The result is an extremely stable, user friendly software platform that puts us in control and meets our requirements.

Sage integration

The advantage of the MCS solution is that it ‘talks’ to our accountancy system and vice versa. Each knows what the other is doing and each relies on the other’s database for information. As a result, our users have a relevant, consistent and up-to-date view of all customer and asset hire activity.

Extending Contracts

Extending contracts beyond the pre-agreed deal is another valuable function which we use regularly. MCS-rm allows us to set up contracts by the hour, the day or the week – or any combination of these.

Workshop & maintenance

If there is a problem with a piece of equipment, we can look up its service history straight away and quickly remedy any fault. It’s all about control. Control over contracts, stock management, invoicing and cash flow.

The Benefits

Since using MCS-rm, MEMs has been able to:

  • Use the Sage integration to see customer balances, credit limits and other financial information for each customer directly in MCS-rm.
  • Produce weekly reports of customer activity, highlighting critical factors such as accounts that have reached or passed their agreed credit limit.
  • Accurately monitor product operational time using meter readings that are then logged into MCS-rm.
  • Batch scan multiple documents such as proof of deliveries using the Document Management feature.
MEMS Testimonial
We settled on MCS-rm because of the huge levels of support and understanding of our business issues that MCS gave us. We also wanted to leverage our investment in our existing Sage financial system, so it was important that we worked closely with MCS to achieve a perfect fit.

MEMS Power Generation

 

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

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