Customer Profile
Country: United Kingdom
Industry: Plant Hire
www.mtsgroupltd.co.uk

Key Benefits

  • Increased efficiency through greater automation and time-saving shortcuts.
  • Enhanced customer service with documents such as copy invoices that can be electronically produced.
  • The MTS team are sent proactive alerts, prompting them to take appropriate action on emerging issues.
  • Long-term support and migration assistance from trusted technology partner, MCS.

The Challenge

An MCS Unix system had been reliably supporting the MTS business for over a decade and the two companies had worked together for a number of years. After much consideration, MTS Nationwide decided to purchase the MCS-rm software package as a perfect, all-in-one solution.

The Solution

Today, over twenty users across the three depots access the system at any one time. The modern Microsoft interface has been very well received by users.

Electronic Copy Invoices

We can now offer higher levels of customer care and eliminate some of our time-consuming paper-based processes. In credit control, we are always getting requests for copy invoices. Now, with MCS-rm, the process is simple and hassle free: when a customer is set up to receive electronic invoices, we can despatch a copy invoice instantly, offering them a good service.

Pro-Active Alerts

MCS-rm is great at tracking expiry dates for customer's insurance policies and equipment test and safety certificates. Now, we’re able to maximise our efficiency and make quicker decisions based on real-time data to pre-empt issues before they arise.

Rehire Purchase Order Processing

We used to find it difficult to match up the differentials in cost between what we were paying for a rehire and what we were charging our customers. But now, we simply create a supplier purchase order number and record it on the same hire contract as the customer's request. This way, we can match up the income from the contract with what we are paying for it.

Management Reporting

As Financial Director, I spend my life pulling off specific reports, such as turnover, hire income and plant utilisation statistics. Now I can get the top line and drill-down data in a fast and flexible format that I can readily retrieve and manipulate.

CRM

We have equipped our sales personnel with iPADs and they use the CRM solution to track and retrieve quotes and gain remote access to customer information. The sales team run their campaigns from it, and can target customers and prospects in certain sectors.

The Benefits

MCS-rm has brought MTS Group a wide range of benefits including:

  • Enhancing customer service by being able to provide instant copy invoices
  • Eradicating of laborious manual processes
  • A single record of all customer history and conversations accessible to everyone within the organisation.
  • Fast scanning and electronic storage of proof of delivery receipts for instant retrieval by the team when needed.
  • Fast and easy rehire purchase order matching to the relevant hire contract.
  • Easy to use management reports and equipment statistics.
MTS Nationwide testimonial
Changing our software solution wasn’t a decision to be undertaken lightly. We had forged a close and trusting working relationship with MCS and they knew our existing system back to front. We felt that their best practice migration methodology and experienced professional services would minimise any risks associated with migrating to another platform.

MTS Nationwide

 

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

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