Customer Profile
Country: United Kingdom
Industry: Lifting Gear
www.ropemarine.com

Key Benefits

  • Great support and reassurance from the customer service team.
  • An integrated and linked system ensuring that work doesn’t need to be repeated.
  • Improved stock control with enhanced visibility in one consolidated hire system.
  • Workshop functionality helps keep track of the quality of all hire assets.

The Challenge

As their old hire solution was reaching its natural end of life, Rope and Marine Services sought a new futureproof rental software solution that would continue to help them grow and develop for many years to come.

The Solution

RAMS now uses MCS-rm rental management software to consolidate their hire operation to streamline their processes and make life easier.

Modern Rental Software Solutions

Switching to MCS rental software has been a leap into the 21st century. Before we were using a very old software solution which wasn’t supporting us anymore. MCS-rm, on the other hand, is so modern - it’s like going from a Nokia 3310 to an iPhone in one step

Purchasing

The MCS hire software makes processing purchase orders 10 times easier and streamlines our procedures.

Customer Service

The help and support we get from MCS has been brilliant from the get go and has made us realise we’ve absolutely made the right decision. If there’s ever any problem, I can log the incident online or we can phone up or send an email to the MCS team and someone is always in touch. Having the support and reassurance from the customer service team is really useful.

Workshop

Lifting equipment has to be periodically examined every 6 or 12 months depending on what the item is. All our equipment comes back, gets stripped, fully re-examined, re-tested, put back together and re-painted. So having the workshop makes keeping track of things so much easier.

Converting Quotes

With MCS-rm, people love it now they can do a quote on the system as soon a purchase order comes through. All you’ve got to do is click convert to contract and then you print the picking list or works order off automatically. Now we only need to do things once and you can effortlessly pull the information through at every stage.

Certifications

Creating equipment certificates is so much easier with MCS-rm. It’s important for our customers to be able to log-on to the customer portal and be able to view their certificates whenever they need them. The adaptability of MCS-rm has impressed us to no end, and it’s great to have the ability to create equipment certificates with such ease.

The Benefits

Since using MCS-rm, Rope and Marine Site Services has been able to:

  • Maintain a tight control of the workshop ensuring the highest standards are met.
  • Achieve a smoother workflow with automated purchase orders and consolidated hire processes.
  • Save time throughout the entire hire process with no work needing to be re-done or re-keyed into the system.
  • Obtain a simpler method of creating important certificates due to such an adaptable software solution.
Nixon Hire Testimonial
Switching to MCS rental software has been a leap into the 21st century. Before we were using a very old software solution which wasn’t supporting us anymore. MCS-rm, on the other hand, is so modern - it’s like going from a Nokia 3310 to an iPhone in one step!

Rope & Marine Services

 

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

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