Customer Profile:
Country: Belgium
Sector: Two-way radio equipment hire
www.walkies4events.com

Key Benefits

  • An integrated solution eliminates having to repeat work across different systems.
  • Opportunity to work with other two-way radio hirers using MCS-rm in the MCS community.
  • Clear stock availability helping to provide slick and accurate customer service.
  • Fast and friendly MCS support.

The Challenge

Walkies4Events were searching for a rental software solution that would help them with their stock availability and provide a way to consolidate their systems to save them time by reducing the amount of rekeying of work.

The Solution

After searching the market for the perfect software solution, Walkies4Events decided that MCS-rm was the best fit for its hire operation and MCS was the only software partner that could deliver the solutions they needed. 

QR Codes

With the use of QR codes, we are able to tell our customers more information about their item. The QR codes are great in terms of keeping track of who is responsible for each walkie-talkie. With up to 100 radios being lost each year and 200-300 earpieces that get lost annually, we can see exactly which items are missing and who is responsible for them. 

Managing pricing with ease

Being able to program MCS-rm to handle our complex pricing structure was amazing for us! We take the number of walkie-talkies, as well as the number of days on hire into account to work out the cost per unit and only MCS was able to do this for us. 

The MCS Team

We have a very close relationship with the MCS team and our account manager. Throughout the implementation, we spoke to MCS every day and the implementation team were very reactive and always helped straight away – they are a great team to work with and they made the transition to MCS as smooth for us as possible. 

Invoicing

Before MCS, our invoicing process involved  a lot of repetition of work. We’d have to do the same process more than once in different systems that didn’t talk to each other. Now, with our two programs consolidated, it is so much easier. We can now convert quotes to contracts, get everything ready and invoice the customer directly. It saves us a lot of time and it is really simple! 

MCS Support

With our previous system, we had to wait weeks for any response to an incident but now with MCS, they get back to us really quickly and we usually get a solution within a day. The MCS team are always really friendly and chatty and it really makes a difference to work with a software provider that genuinely cares about how we are. 
With our previous system, we had to wait weeks for any response to an incident but now with MCS, they get back to us really quickly and we usually get a solution within a day. The MCS team are always really friendly and chatty and it really makes a difference to work with a software provider that genuinely cares about how we are.

Walkies4Events

 

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

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