Flawless business processes

Manage your sales pipeline activity from quote through to final order and undertake pro-active marketing campaigns to nurture your key client and prospect relationships.

Customers

Working better together

Communicate with staff out on the road to deliver professional customer service and nurture your client relationships; helping you become a collaborative, customer focused team to ensure you keep your customer promises.

OPPORTUNITIES

Generating and
maximising opportunities

Carry out pro-active marketing campaigns to generate new sales leads and opportunities. Then become more responsive to incoming enquiries, convert more leads into sales and improve client retention rates.

Organisation

Clear and refined
customer interactions

No more missed appointments, forgotten leads or lost sales opportunities. With MCS CRM you can capture enquiries, schedule calls or meetings with tools such as Outlook. You can even record all activity and customer communication to share knowledge and improve customer service.

MCS CRM testimonial
MCS-rm was a perfect integrated fit and gave us the ability to tailor the MCS-CRM functionality to our requirements. We can now capture and input all customer information much quicker. Also we can quickly see previous quotations, customer turnover, a record of payments outstanding, payments made, credit limits and any other relevant financial information.

HE Services

Additional features

A CRM solution for your rental business

MCS CRM eliminates data duplication and improves accuracy, bringing together prospect, customer, hire, sales and financial data into one easy-to-use system. MCS CRM stores all customer information and activities including:

  • Customer and prospect enquiries
  • Outstanding quotations
  • Pricing and discounts
  • Customer communication
  • Sales and service history
  • Credit limits
  • Outstanding payments
  • And lots more...

Real-time data

Accurate real-time data supports staff in making the right sales and marketing decisions to help drive your customer satisfaction and retention. You'll be able to instantly recall previous conversations and agreements to answer questions and close deals more quickly.

Organised actions and processes

  • CRM manages your sales pipeline, quotes and actions, helping you to produce effective marketing campaigns, creating great client relationships and enhancing customer loyalty.
  • You'll be able to set calls, appointments, actions and activities for yourself and others in the business, no matter which department they work in. If you need to schedule a call for the right person to deal with a customer issue or query, you can.

Personalised to fit the needs of your business

  • Customisable to best fit your needs as a rental business, with the ability to tailor field names and customer data input forms with the terminology that corresponds to your business.
  • Set individual marketing preferences for clients to determine different marketing segments for mailshots. These can be synchronised with your Mailchimp and Outlook accounts.

Understanding your business activities

Analysis and reporting is also enhanced with MCS CRM. You can:

  • Monitor number of completed appointments
  • Analyse won/lost sales
  • Understand where your leads are in the sales process
  • Help forecast future sales

Explore our rental software solution

Some key features within MCS-rm hire software to enhance your business.

MCS CRM

Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.
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MCS workshop

Workshop

Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
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mcs purchasing

Purchasing

Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use rental system.
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dashboards

MCS Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
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electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
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documentmanagement

Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
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smartalerts

Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
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resourceplanner

MCS-rm Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
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onlineshop

MCS Online Shop

Offer your customers a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
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customerportal

MCS Customer Portal

Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need 24/7.
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telematics hub

MCS Telematics Hub

Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet.
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e-sign digital document signing

MCS E-Sign

Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
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mobile hire tools

Mobile tools

Empower your workforce with our mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

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MCS RM Mobile

RM Mobile

Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
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MCS CRM Mobile

CRM Mobile

Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
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MCS Picking Mobile

Picking Mobile

Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
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MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
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MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
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Cloud Solutions

Cloud Solutions

Concentrate on running your rental company, safe in the knowledge that your business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Secure, easy access to your hire data from any location
  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data 
  • Fast implementation
  • A solution that is scalable
  • Ready access to experienced IT support consultants

Get in touch

To discover how MCS-rm hire software can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

Contact us